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Warranty Manager

BC

Warranty Manager

30-35/hour

Vancouver, BC

 

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

STRIVE has partnered with an esteemed client in the real estate development industry.  They have evolved into a full-cycle development, construction, and property management company that does more than construct buildings. This is a great opportunity to work with a renowned company, a TOP EMPLOYER, and expand your current experience. We are looking for a Warranty Manager who is adaptable and focused for their Vancouver location.

Reporting directly to their VP of Quality Assurance & Warranty, the Warranty Manager plays a pivotal role in providing unmatched customer experience to various audiences and overseeing all aspects of deficiency and warranty-related activities. Ensuring that developments and existing portfolio uphold their dedication to exceptional quality standards.

RESPONSIBILITIES:

·       Respond promptly to emails and phone calls from homeowners, occupants, and other stakeholders regarding warranty inquiries and concerns, delivering an elevated customer experience.

·       Oversee and schedule deficiency technicians and trades to address warranty claims efficiently and effectively.

·       Coordinate and manage the resolution of the suite, common area deficiencies, and building envelope repairs in our developments.

·       Attend site meetings and inspections to assess the scope of warranty work and ensure compliance with their quality standards.

·       Provide prompt and detailed updates to stakeholders, on the progress of deficiency and warranty repairs and resolutions.

·       Maintain detailed records and archives of completed work reports, warranty claims, and correspondence for future reference.

·       Collaborate with other departments, such as construction to address recurring deficiency and warranty issues and implement preventive measures.

·       Conduct periodic reviews and assessments of warranty processes and procedures to identify areas for improvement and optimize efficiency.

·       Uphold company policies and procedures related to warranty management and ensure compliance with relevant regulations and standards.

REQUIREMENTS:

·       A minimum of 1-3 years of practical experience in the construction industry, encompassing various aspects such as building envelope, mechanical, electrical, drywall etc.

·       Familiarity with the BC Residential Construction Performance Guide.

·       Excellent communication and interpersonal skills, with the ability to interact professionally with homeowners, occupants, trades, and other stakeholders.3

·       Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

·       Proficiency in using computer software and tools for managing documentation, scheduling, and communication (e.g., Microsoft Office 365)

·       Unparalleled attention to detail.

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