PRO Sales Specialist

Langley, BC

OTE: $75,000-100,000 (base + commission + profit sharing)

About Us

STRIVE is a Vancouver based recruitment firm offering recruitment solutions in the specialist areas of Accounting, Finance, Construction, Operations, and Corporate Administration. We are passionate about recruitment at STRIVE and commit to offering an upfront, genuine and consultative approach to everything we do. Visit striverecruitment.ca for more of our current searches.

The Role:

We are proud to partner with an organization that serves as a trusted supply chain partner for professional (PRO) customers, supporting their businesses with a tailored approach that enhances their capabilities while optimizing their resources. The team is dedicated to understanding customers’ projects, clients, and challenges, offering expert assistance with estimating, product selection, on-site problem-solving, and proactive support for daily business needs. The focus is on building strong relationships, treating customers as valued business partners rather than just clients.

In addition to offering leading industry brands, the company provides specialized services such as cabinet refinishing and flooring installation. The commitment and expertise of the sales team ensure that contractors have the support and resources needed to succeed at every stage of their projects.

Responsibilities:

• Stay up-to-date on new products, systems, technologies, and application methods by participating in ongoing training sessions provided internally and by partners.
• Conduct regular job site visits to assess customer needs, document claims, and demonstrate new products or techniques as required.
• Use CRM tools to manage customer visits and calls, log opportunities, and streamline workflows to maintain project momentum.
• Support order entry and fulfillment processes to ensure seamless customer service when necessary.
• Build strong relationships with customers by offering expert advice and customized business solutions.
• Take responsibility for customer satisfaction and sales growth through proactive planning and team coordination. Present results and align efforts with organizational goals.

Skills and Experience:

• Sales Expertise: Proven ability to meet and exceed sales targets with strategic planning, effective communication, and strong negotiation skills.
• Customer Relationship Management: Demonstrated experience building and maintaining strong client relationships by understanding unique business needs and providing tailored solutions.
• Product Knowledge: Knowledge of product features, benefits, and applications, with a willingness to learn and stay updated on industry trends through training.
• Problem-Solving and Technical Support: Skilled in assessing customer challenges and providing effective, customized solutions, including product recommendations.
• In-House CRM Proficiency: Experience using proprietary CRM systems to track customer interactions, manage data, and streamline workflows effectively.
• Communication and Collaboration: Strong verbal and written communication skills, with an ability to collaborate effectively with internal teams and external clients for a seamless customer experience.
• Field Sales Knowledge: Experience in conducting on-site visits and delivering product demonstrations is an asset but not required.
• Time Management and Organization: Excellent organizational skills to handle multiple tasks, prioritize responsibilities, and meet deadlines efficiently.
• Adaptability and Learning Agility: A quick learner with the ability to adapt to changing market trends, industry developments, and customer needs.
• Performance Metrics and Results-Driven: Familiarity with tracking and achieving sales performance indicators such as revenue growth, gross profit margins, and customer retention rates.