Dispatch/Crane Service Coordinator

London ON

$55,000-$60,000

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs

THE ROLE

In this role, you will support service technicians by creating workflow schedules, preparing work orders, sourcing parts, and managing inventory. You’ll handle customer communications, generate quotes for inspections and repairs, and maintain service item data in NAV. Additional responsibilities include processing timesheets, assisting with year-end tasks, and managing spare parts orders and records to ensure smooth operations.

ADVANTAGES

• Starting annual salary range $55,000 – 60,000 /yr based on experience
• Permanent position in London, ON
• Straight day shift: 7:30 – 4:00 pm Monday to Friday
• Opportunity for advancement and career growth
• Fantastic team of people that you get to work with
• Great benefits package: medical, vision, and dental
• Very clean and organized manufacturing plant
• Company events, great culture, and working conditions

RESPONSIBILITIES:

• Create and document workflow schedules for the service technicians
• Prepare work orders for technicians and ensure we have all the necessary parts to fulfill customer orders
• Source necessary materials, parts, and equipment for related jobs
• Send out reminders to customers for upcoming inspections and provide inspection quotations
• Update service item data and prepare reports for preventive maintenance inspections
• Field crane parts inquiries by phone, email, or walk-ins
• Source pricing and availability from vendors and quote parts accordingly while maintaining preferred parts pricing for dealers and meeting required profit margins for general sales
• Create a digital record of all spare parts orders
• Record dollar values from spare parts jobs and submit completed orders to Accounts Receivable
• Generate stock orders as required
• Prepare recommended spare parts lists for new equipment when requested
• Process Service Technician’s time sheets and enter time to resource time journal weekly
• Assist with the year-end process
• Setting up new service items and updating existing service items in NAV and Inspect
• Prepare folders for scheduled inspection visits and allocate them to the technicians
• Compiling and distributing inspection reports/certificates to the customer and your service manager when follow-up work is required
• Quote repairs from the inspection reports

REQUIREMENTS:

• 3+ years of administrative and or customer service scheduling experience is required
• Dispatching or scheduling technician’s experience is preferred
• Mechanical knowledge is a nice asset
• Excellent MS Office suite skills
• Post-secondary education is preferred
• Strong organizational skills, excellent communication abilities, and a customer-focused mindset
• Strong problem-solving skills as well as critical thinking to make decisions under pressure

#INDSTRIVEON