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Technical Support Specialist Spanish

Type: Temp to Perm
Compensation: C$22 - C$25 / hour
Location: Burlington

Bilingual Technical Support Specialist (Spanish/English)

Burlington, ON

$22 - $25 Hourly

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs

THE ROLE

Our client is seeking a Bilingual Technical Support Specialist (Spanish/English) to join their team in Burlington, ON. In this role, you will provide top-tier technical assistance to customers, ensuring a positive experience while leveraging your bilingual communication skills. The ideal candidate will have a friendly, customer-focused attitude, call center experience, and technical troubleshooting expertise (knowledge of small engines is an asset). This hybrid role involves weekday in-office work and remote weekend shifts. With the potential for full-time employment and great benefits, this is a fantastic opportunity to grow your technical expertise in a dynamic environment.

This is the perfect opportunity for you if you have strong bilingual communication skills, a customer-first mindset, and a passion for problem-solving! Apply now to make a difference in this dynamic, fast-paced role.

ADVANTAGES

  • Hourly Pay: $22 - $25 based on experience
  • Start date Ideally February 15
  • Day shift
  • 6-8 weeks of structured onboarding and technical training
  • Temporary contract for three months until permanent Hire
  • After a 90-day probation, full-time employees receive comprehensive employee insurance & paid vacation
  • Matching RRSP program (up to 4% of contributions after 1 year)
  • Work with a personable and energetic team in a supportive, food-loving environment
  • Gain valuable experience with technical support in the power equipment industry
  • Enjoy a balanced schedule with flexibility for remote weekend shifts

RESPONSIBILITIES

  • Diagnose and resolve technical issues reported by customers
  • Provide clear step-by-step guidance in both Spanish and English
  • Collaborate with technical teams to solve complex problems
  • Maintain accurate documentation of issues and solutions to build a knowledge base
  • Deliver excellent customer service via phone, email, and live chat
  • Stay updated on product advancements and industry trends
  • Participate in improving support processes by identifying recurring issues

REQUIREMENTS

  • Bilingual proficiency in Spanish and English (spoken and written)
  • Minimum of 1 year of call center or CSR experience
  • Knowledge of small engines or related troubleshooting (an asset)
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
  • Excellent communication, problem-solving, and customer service skills
  • Flexibility to work in a rotating schedule (weekday shifts and remote weekends)

#INDSTRIVEON

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