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Technical Support Specialist

Type: Temp to Perm
Compensation: C$25 - C$26 / hour
Location: Burlington

Technical Support Specialist

Burlington, ON

$25 - $26 Hourly

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs

THE ROLE

Our client is looking for a Technical Support Specialist to join their team in Burlington, ON. This role requires a mechanically inclined professional with experience in engines, hydraulics, or electrical systems to provide technical assistance to customers. You will be responsible for troubleshooting mechanical and electrical issues, offering solutions, and ensuring a high level of customer satisfaction.

This is an excellent opportunity for someone with strong communication skills, hands-on technical knowledge, and a problem-solving mindset who enjoys helping customers.

This is a great opportunity for someone with technical expertise who enjoys working directly with customers. If you have the required experience, apply today.

ADVANTAGES

  • Hourly Pay: $25-26 based on technical experience
  • Consistent Schedule: Monday to Friday, 8:30 AM – 5:00 PM
  • Career Growth: Opportunity for permanent hire after three months
  • Comprehensive Benefits: Full-time employees receive insurance and paid vacation after 90 days
  • Retirement Savings: RRSP matching program (up to 4% after one year)
  • Team-Oriented Environment: Work with a supportive and knowledgeable group of professionals

RESPONSIBILITIES

  • Diagnose and troubleshoot mechanical, hydraulic, or electrical issues reported by customers
  • Provide clear, step-by-step technical guidance over phone, email, and live chat
  • Collaborate with internal technical teams to resolve complex problems
  • Document customer interactions and solutions to improve knowledge sharing
  • Stay updated on product advancements and industry trends
  • Identify recurring technical issues and suggest process improvements

REQUIREMENTS

  • Experience with engines, hydraulics, or electrical systems (professional or hands-on)
  • At least one year of customer service or call center experience
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook)
  • Excellent communication, troubleshooting, and problem-solving skills
  • A customer-focused approach with the ability to explain technical solutions clearly



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