Service Coordinator

Service Coordinator

Ancaster, ON

$55,000 -$65,000 /annually

About Us

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

The Role

We are partnering with a fast-growing medical equipment company in Ancaster to find a Service Coordinator to support their service department. This role is essential to ensuring smooth operations, scheduling service technicians, maintaining records, and delivering exceptional customer experiences. The ideal candidate thrives in a fast-paced environment, has strong administrative and technical skills, and is passionate about customer service.

Advantages

• Competitive annual salary of $55,000 –$65,000, based on experience
• Monday to Friday, standard business hours
• Permanent, full-time opportunity
• Comprehensive benefits including RRSP, vacation, and personal/sick days
• Join a close-knit team with opportunities to make an immediate impact
• Hands-on role with exposure to technical service operations and scheduling, providing growth opportunities within the service function
• Work with a company that values service excellence, operational efficiency, and customer satisfaction

Responsibilities

• Gather, organize, and maintain accurate service data, reports, and documentation
• Schedule and dispatch service technicians for preventative maintenance and service calls
• Respond to customer inquiries via phone and email promptly, providing professional and courteous service
• Maintain and update service records, logs, spreadsheets, and tracking tools, ensuring accuracy and completeness
• Prepare reports, invoices, and service documentation as required
• Coordinate with internal teams and external vendors to resolve service issues efficiently
• Monitor inventory levels for service-related supplies and assist with ordering
• Continuously identify process improvements to enhance service department efficiency
• Support the Director of Customer Service in administrative and operational tasks as needed

Requirements

• 2+ years of experience in customer service, service coordination, or administrative roles in a fast-paced environment
• Experience in the medical or technical equipment industry considered an asset
• Experience supporting a service or technical team in a small company environment considered an asset
• Strong customer service skills with a professional, friendly, and solutions-oriented demeanor
• Microsoft Excel skills, including formulas, pivot tables, and data analysis
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint)
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities, meet deadlines, and work independently
• Experience scheduling technicians or coordinating service operations
• Technical aptitude to understand service processes, asset management, and equipment requirements
• Familiarity with cloud-based service or asset management systems

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