Senior Billing Analyst

Senior Billing Specialist - SaaS

Downtown, Vancouver (Hybrid)

$60K - $70K

ABOUT US

STRIVE is a Vancouver-based recruitment firm offering recruitment solutions in the specialist areas of Accounting Finance, Construction, Corporate Administration, and Operations. Our proactive recruitment approach allows us to uncover high-caliber professionals for niche, specialized, and what are often regarded as "hard to fill" roles. At the same time, our simple philosophy recognizes the need to fully understand every client and candidate's motivations, requirements, and objectives.

THE ROLE

Our client is a SaaS company with over 35 years in the market providing a comprehensive CRM solution to clients in a variety of industries. Candidates need to leverage on their accounts receivable & invoicing skills, including the ability to reconcile variances across multiple platform/revenue streams, while effectively communicating with internal and external parties on a tight deadline. This role requires a detail-oriented individual with strong analytical skills, a deep understanding of SaaS billing models, and the ability to work cross-functionally to resolve billing issues and improve processes.

Key Responsibilities:

• Full Cycle billing process:
• Responsible for the billing process, ensuring invoices are generated accurately and in a timely manner
• Enable timely and accurate revenue recognition in accordance to relevant accounting standards
• Collaborate with Sales, Revenue, and other departments to resolve billing discrepancies and improve invoicing processes.
• Maintain detailed documentation of revenue recognition policies and procedures.
• Process Improvement
• Identify opportunities to streamline and automate accounts receivable processes.
• Lead or participate in projects to enhance the efficiency and effectiveness of the accounts receivable function.
• Oversee the implementation and maintenance of billing software and tools.
• Ensure data integrity and accuracy within the revenue management systems.
• Reporting and Analysis:
• Prepare and analyze accounts receivable reports and procedures, providing insights and recommendations to senior management.
• Monitor key performance indicators (KPIs) related to accounts receivable and drive improvements.
• Support month-end and year-end closing activities, including account reconciliations and audit preparation.
• Provide timely and actionable insights through ad hoc analysis to support strategic decision-making and operational efficiency.
• Enable Sales leadership with the visibility they need to grow the sales team and meet their acquisition goals.
• Accounts Receivable Management:
• Responsible for the full-cycle accounts receivable process, including invoicing, collections, cash application, and reconciliation.
• Ensure timely and accurate processing of customer invoices in compliance with company policies and contractual terms.
• Manage the aging of receivables, identifying and addressing overdue accounts.
• Implement and optimize collection strategies to reduce Days Sales Outstanding and improve cash flow.
• Customer Support:
• Act as the primary point of contact for client billing inquiries.
• Resolve billing issues and discrepancies in a timely and professional manner.

Qualifications & Technical Skills

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 2-4 years of experience in AR, invoicing and billing - ideally from SaaS industry.
• Excellent written communication and customer service skills.
• High level of attention to detail and accuracy.
• Ability to work independently and manage multiple tasks effectively.
• Familiar with system administration and has a basic understanding of API connections or system integrations.
• Understanding of SaaS business models and revenue recognition principles.
• Familiarity with revenue recognition standards.

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