Benefits Administrator

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs. 

The Role

We are seeking a knowledgeable and member-focused Benefits Administrator to support the administration of employee benefit and retirement programs. This role serves as the primary point of contact for new and existing members, providing guidance on benefit options, enrolment, claims processes, and plan usage. The ideal candidate is service-oriented, detail-focused, and passionate about building strong member relationships while supporting the efficient operation of benefits and retirement plans.

Responsibilities

• Provide information regarding eligibility, benefit options, and plan features.
• Support new members through the enrolment process and ensure all documentation is accurate and complete.
• Validate eligibility, calculate premiums, and maintain member records and files.
• Submit monthly enrolment information to benefit and retirement plan providers.
• Respond to member inquiries regarding coverage, claims, and status changes.
• Assist members with claims procedures, including online and manual submissions.
• Coordinate documentation and follow-up for disability claims.
• Update internal systems and external carriers with coverage or classification changes.
• Assist with benefit statements, tax documentation, and member communications.
• Support seminars, presentations, and member engagement initiatives.
• Process member payments and maintain confidential records.
• Stay informed on policy updates, legislation, and industry trends related to group benefits and retirement plans.
• Provide general administrative support, including mail distribution and file maintenance.

Requirements

• Completion of a Group Benefits Associate (GBA) designation, Managing Retirement Plans coursework, or equivalent education/certification.
• Minimum 2 years of experience in group benefits, pension, or retirement plan administration.
• Strong understanding of group benefits administration and applicable legislation.
• Intermediate proficiency with Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and critical thinking abilities.
• Exceptional customer service and relationship-building skills.
• High level of professionalism and ability to maintain strict confidentiality.

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