Learning Specialist

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs. 

THE ROLE

Our client is a leading law firm dedicated to providing a full range of business, litigation, and dispute resolution services to clients throughout Canada and abroad. They are seeking a Learning Specialist to join their IT team and oversee all facets of education for the effective use of the technology solutions under the responsibility of the IT department. This role is HYBRID: 4 days in office, 1 day work from home/week

Reporting directly to the Director of IT, this individual’s primary role will be to develop and maintain the learning curriculum for software applications and other services that comprise the core set of technology “tools” utilized by all members of the firm. As a member of the IT department, your secondary role will be to provide additional first-level help desk support to our user community and be involved in minor initiatives and major projects in support of the IT department.

RESPONSIBILITIES

• Maintain the curriculum of learning resources as it pertains to the onboarding of new hires, new technology solutions and software upgrades; and other new initiatives that utilize technology.
• Deliver blended learning solutions including classroom sessions, group presentations, individual coaching, and webinars.
• Liaise with practice group members, the Human Resources department, and the Director of Associate and Student Programs to establish learning objectives and develop learning plans for staff and lawyers.
• Produce learning resources such as video tutorials, quick reference guides and other job aids.
• Provide advanced support for the Microsoft Office suite of products - particularly troubleshooting formatting issues in Word documents, and assisting with Excel spreadsheet design and manipulation.
• Participate in the identification and development of new technology initiatives, provide ad hoc project management, and coordinate pilot testing as required.
• Provide level one helpdesk coverage as required.

REQUIREMENTS

• Minimum 5 years of related experience, preferably within a law firm environment.
• A degree or certificate in either technology-related post-secondary education and/or five years of experience in Information Technology, or Adult Learning and Development preferred.
• Full proficiency with the suite of Microsoft Office products, specifically Microsoft Office 365 and familiar with document management software. Certification as a Microsoft Office Specialist is desirable.
• Current knowledge of training and development best-practices and adult learning principles.
• Strong presentation and public-speaking abilities.
• Enthusiastic, high-energy, dynamic personality with the ability to motivate and inspire users at all levels.

COMPENSATION:

The competitive salary ranges from $55,000 to $75,000. We also offer a variety of benefits, including:

·      A health and dental plan, an Employee Assistance Program (EAP) after successful completion of the probationary period, and a matching RRSP Program after one year of employment with the firm.

·      Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and volunteer day

·      Lifestyle Benefit: fitness and health reimbursement, including membership and gym equipment.

·      Education Reimbursement

·      Fun Environment: annual year-end party, happy hours, staff appreciation week, and many other social events