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Customer Service Coordinator

Surrey, BC

About Us 

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs. 

The Role 

Our client is a leading manufacturer of innovative merchandising solutions with a state-of-the-art manufacturing facility in Surrey and they are looking for a Customer Service Coordinator to join their team. The Customer Service Coordinator oversees a variety of projects, monitoring progress, reporting variances, and acting as a liaison among stakeholders. This is a Monday-Friday position that offers some flexibility with starting and finishing times and directly reports to the Project Coordinator Manager.

Key Responsibilities

  • Takes awarded projects from the Sales team and begins the process of ensuring Items and COs are entered into the ERP System for production processing and tracking;
  • Ensures all Customer Purchase Orders and customer documentation have been uploaded to the CO (Doc-Trak) in order to properly file;
  • Confirming all data in the CO is accurate and correct, and update accordingly within 24 hours of knowing any updates;
  • Ensures that supply will be met within due date/ship date requirements and liaises between production and the customer to negotiate acceptable timelines for delivery;
  • Coordinates internal resources and third parties/vendors to deliver COs;
  • Ensures that all projects are delivered on time and complete;
  • Communicates to sales and customers regarding the status of the CO, especially with respect to any date changes;
  • Coordinates delivery and freight for COs
  • Align customer installation dates with delivery dates  

Skills & Qualifications

  • 4 years of experience working in customer service, a manufacturing background would be an asset
  • Strategic thinking/planning ability with a demonstrated track record in problem-solving as well as seeking and creating solutions to challenges
  • Demonstrated ability to work collaboratively with diverse groups of stakeholders and staff
  • Strong written and oral communication skills
  • Strong analytical, problem-solving skills, organizational and attention to detail
  • Ability to work as part of a team and on their own initiative
  • Working knowledge of computers (MS Word, Excel, Outlook, Internet)
  • Excellent customer service skills and problem-solving skills
  • Ability to multi-task and work under pressure
  • Open to answering call/emails/texts as needed from customers



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